Refund Policy

Memora Studio sells personalised digital art: a high-resolution image file made to order with the places, style and format you choose in the editor.

The file is generated automatically and sent to the email address given with the order, usually a few minutes after payment is confirmed, through a personal download link that stays available for 12 months from the order.

Once sent, the file is in your possession. We cannot remove it from your inbox or your device, so it cannot be "returned" like a physical product.

Before payment, checkout states next to the purchase button that by completing your purchase you:

• agree to the Terms of Use and this Refund Policy;
• request that the artwork be created and delivered immediately after payment;
• understand that once the file has been delivered there is no refund and you lose your right of withdrawal (cancellation);
• have checked the places, style and format in the preview.

Clicking the payment button counts as this consent. For purchases in the European Union, the United Kingdom and Australia, checkout also states expressly, next to the button, that you request immediate delivery and lose your right of withdrawal once the file has been sent. The date and the version of these documents are recorded with your order, and the payment confirmation email repeats this consent.

After the artwork has been delivered, we do not refund orders because of:

• a change of mind;
• the places, spelling, style or format you chose and saw in the preview before paying;
• differences in colour or finish caused by the screen, printer or paper used;
• not reading the delivery email or losing the link (just ask us to resend it).

• Duplicate charge, or a charge with no matching order: full refund of the amount charged in error.
• Payment confirmed but artwork not delivered within 72 hours, and we cannot deliver it after you tell us: full refund.
• File corrupted, unreadable, or different from what the preview showed (apart from the watermark and reduced resolution, which exist only in the preview): we fix and resend it first; if that is not possible, full refund.
• Cancellation requested before delivery: if the file has not been sent yet, we cancel and refund. Because delivery is automatic and takes minutes, this is rarely possible.

Use the form on the Contact page, with your order number (in the confirmation email) and the reason. Requests about defects or failed delivery must be made within 14 days of payment. We reply within 2 business days.

Approved refunds go back to the original payment method. How long they take to show up depends on your bank or card issuer.

Purchases in the European Union, the United Kingdom and Australia are processed by Paddle, our authorised reseller and Merchant of Record. For those orders the refund is issued by Paddle, and you can also get help directly at paddle.net.

If something went wrong, please contact us before disputing the payment with your bank. It is faster for you. If a payment is disputed, we will provide the bank with the record of your consent and proof of delivery.

This policy does not remove rights that the law of your country grants and that cannot be excluded by contract. If any rule here conflicts with a mandatory law that applies to your purchase, that law prevails and the rest of this policy still applies.