Terms of Use

This website (https://memorastudio.art) is operated under the brand Memora Studio, based in Rio de Janeiro, RJ, Brasil. Contact: via the form on the Contact page.

By using the site or placing an order you agree to these Terms, the Privacy Policy and the Refund Policy.

Memora Studio lets you create artwork from the maps of one or two places you choose (cities or neighborhoods), in the styles and formats available in the editor. The product is digital only: a high-resolution, print-ready image file. We do not ship physical products.

The preview shown before payment displays the framing, places, caption text and style of the artwork. It carries a watermark and reduced resolution; the delivered file has no watermark and is high resolution.

The price is shown before purchase, in the currency set for your region, including applicable taxes where the law requires. An order is confirmed only once payment is approved.

Payments are processed by third parties: Stripe, for purchases in Brazil, the Americas and the rest of the world; and Paddle (Paddle.com Market Ltd) for purchases in the European Union, the United Kingdom and Australia. In the latter case Paddle acts as our reseller and Merchant of Record, and Paddle's buyer terms also apply to the payment. We never have access to your full card details.

Once payment is confirmed, the artwork is generated automatically and sent to the email address given with the order, usually within a few minutes, through a personal download link that stays available for 12 months from the order. Please make sure the email address is correct before paying, then download the file and keep a copy: after that period the file is removed from our servers, and you can ask for it to be sent again through the contact form, quoting your order number.

If the email does not arrive, check your spam folder and contact us: we will resend it at no cost.

Because this is personalised digital content, supplied immediately and impossible to return, by completing your purchase you request immediate delivery and acknowledge that once it has been delivered there is no refund and you lose your right of withdrawal, except for the cases in the Refund Policy (wrong charge, failed delivery or defective file) and any rights that the law of your country does not allow to be excluded.

• Check the places, spelling, style and format in the preview before paying.
• Give a correct name and an email address you can access.
• Use the site lawfully, without trying to bypass payments, usage limits or security measures.

On payment you receive a personal, non-exclusive, perpetual licence to:

• print the artwork as many times as you like, for yourself or as a gift;
• display it at home or at work and share it on social media.

You may not: resell or distribute the file; sell prints or products made with it; use it in advertising or for any commercial purpose; or present the design as your own work.

The design, templates, editor and the Memora Studio brand belong to their owners. Map data in the artwork is provided by Mapbox and OpenStreetMap contributors (© Mapbox, © OpenStreetMap contributors).

We work to keep the site available and the artwork faithful to the preview, but we do not guarantee uninterrupted operation. Printed colours and finish depend on the screen, printer and paper used, which are outside our control. To the fullest extent permitted by law, our liability for an order is limited to the amount paid for it. Nothing in these Terms excludes liability that the law does not allow to be excluded.

We may update these Terms. The current version is always on this page, dated at the top. Each order is governed by the version accepted at the time of purchase.

These Terms are governed by the laws of the Federative Republic of Brazil. If you live in another country, you keep the consumer protections of your local law that cannot be excluded by contract, and you may bring a claim in the courts of your place of residence where that law allows.

Questions about these Terms: use the form on the Contact page.